Personal information is any data that we can use to identify you, or that we can link directly to you.
We are careful with your personal information.
We respect both your privacy and your right to control your personal information. Our principal approaches to your personal information are straightforward: we’ll be clear about the data we collect from you, how we use it and why; your personal information is protected and safe with us; and we’ll never sell your personal information to third parties.
Our lawful bases for collecting and processing your personal information.
We’re committed to processing your data lawfully, fairly and in a transparent manner. We have three lawful bases for collecting and processing your personal data:
- Your consent:
Where we have been given prior consent by you, we will process your personal data to enable us to set cookies on our website and to allow us to send you ongoing, general and personalised marketing communications.
- Performance of a contract:
When you make a purchase from us, a contract is formed between you and York Press Limited and it therefore becomes necessary for us to process your personal data in order to deliver your order and meet our contractual obligations to you.
Similarly, if you buy an online digital product from us, a contract is again formed, and we will need to process your personal data in order to manage your online account and provide you with the content and service you have purchased. If you can’t or don’t want to give us all the information we need to do this, you may not be able to purchase, or get the full intended use from, our products or services.
- Legitimate interest:
When you buy a product or service from us, we’ll use the personal data we collect about you to pursue the legitimate interests of our business.
For example, we might use your information to help us to improve our products and services; to provide and improve our service and user experience; to tell you about other products and services that we reasonably and genuinely believe will be of interest to you or that could improve or supplement your experience of an existing purchase; and for security, loss prevention and anti-fraud purposes.
The types of personal information we collect.
We collect information that you voluntarily provide when you purchase a product or service from us, or when you contact us with a question, a request or for a quote.
We automatically collect information about you by using cookies and similar technologies on our website. For example, we may collect information about the type of device you use to access our website, the operating system you’re using, general geographic location as indicated by your IP address, which pages you look at and the content you interact with and download. We collect this information to help with strategic development and to audit how our sites are used, but in doing so we don’t see or use any personal identifiers.
Information from other sources:
We may receive information about you from other sources, including third parties that include joint-venture partners (such as Pearson PLC) with whom we offer co-branded products or joint-marketing activities. We may also receive information about you from the social media platforms you use, particularly if you interact with us on them. We collect this information to help with strategic development and to audit how our sites are used, but in doing so we don’t see or use any personal identifiers.
Personal information of children:
Some of the products and services we sell are designed to be used by children under the age of 16 and we therefore recognise our responsibilities should children navigate to or through our website. If we discover from a parental figure, or through discovery by some other means, that a child under the age of 16 has been improperly registered on our site, we’ll delete any unrequired information about them from our records and close any account if requested.
What information do we collect about you?
We collect and process information about you when you use our website, register at our website, make a purchase from us, interact with us on our social media, use our apps and contact us. We also collect information when you voluntarily complete surveys, provide feedback and/or participate in competitions. We collect a variety of information which includes, but isn’t necessarily limited to, your:
- Email address
- IP address
- Social identities
- Geographic location
- Postal address
- Phone number
- Contact preferences
- Payment information
- Job title / role
- Employer’s name
How will we use your personal information?
We collect information about you to process your order, manage your account, respond to your requests and enquiries and, with your prior agreement, to contact you about products and services we think may be of interest to you.
We may share your personal information with our joint venture partner, Pearson PLC, who will handle it in accordance with either their own privacy policies or ours, and your data will only be used for its original purpose. We may also share your personal information with other organisations, but this will only be done with your consent or if it is necessary to provide a product, service or response that you have purchased or requested.
We may use the information we collect for the purposes of loss prevention, anti-fraud and to verify your identity and assist with identification.
We will use your information for internal purposes such as auditing, data analysis and research to improve our existing products, develop new products and to improve our communications.
We may collect data in a form that doesn’t, on its own, allow direct association with you as an individual. We will collect, use, transfer and disclose this non-personal information for any purpose. If we combine this non-personal information with personal information the resulting combined information will be treated as personal information for as long as it remains combined.
How long will we keep your personal information?
We commit to keeping your personal information safe and secure and for no longer than is necessary. The exact amount of time that we’ll keep your information will differ depending on the nature of our relationship with you, but we won’t retain more information about you than is necessary to meet our legal obligations and/or pursue our commercial and business interests. We’ll regularly review the need to keep your information and will delete it if appropriate.
We will keep your personal information to fulfil our contractual obligations to you, to provide you with the products or services you have either purchased or requested from us, to keep you informed, to effectively handle customer enquiries and complaints and to defend any future legal claims.
If you ask us to stop processing your personal information, it may be necessary for us to retain some information about you for the reasons explained above.
Marketing and your personal information
We would like to send you news, information and offers about our company, products and services which may be of interest to you. If you have consented to receiving direct marketing communications from York Notes or York Press, you can opt-out by following the instructions included in every email sent to you, or by contacting us.
We respect your choices, and whilst we will stop sending you direct marketing once an opt-out request has been processed, it may take a few days for this to take effect.
Please note, regardless of your communication preferences, we will continue to communicate with you about changes to terms and conditions, policy updates, software updates, routine customer service messages such as information about current or past purchases, delivery of products, service interruptions, data breaches or other significant information about a product you own, such as discontinuation of support, errors or safety issues.
We use technologies, such as cookies and pixels, to collect information about your interests, preferences and behaviour to help us improve our marketing and to deliver interest-based marketing through trusted third parties.
You have the right to withdraw your consent and stop us from contacting you for marketing purposes at any time by contacting us.
For more information about our use of interest-based advertising, please see Our use of website cookies and other similar technologies.
Your individual rights and choices
We want you to be in control of how we use the data we hold about you and you can do this in the following ways:
- You can request a copy of the information we hold about you by emailing or writing to us. We may charge a fee for unfounded, excessive or repeated applications and for further copies of information already provided.
- You can inform us of any changes to your personal information or ask us to rectify or remove any information you think is inaccurate by emailing or writing to us. We may charge a fee or refuse any request we deem unfounded, excessive or repeated.
- In certain circumstances you can ask us to completely erase, block or restrict the personal information we hold about you or object to how we’re using your personal information.
Where we use your personal information on the basis of consent, you have the right to withdraw your consent and stop us from contacting you for marketing purposes at any time by emailing or writing to us. Moreover, where we process your personal information based on legitimate interest, you have the right to object at any time to that use of your personal information by emailing or writing to us.
We rely on you to keep your personal information complete, up to date and accurate. Please inform us promptly if you think the information we hold about is wrong by emailing us at firstname.lastname@example.org or writing to us at Privacy Team, York Press, 322 Old Brompton Road, London SW5 9JH
If you don’t believe we’re helping you to uphold your rights or acting appropriately on your reasonable requests, you have the right to lodge a complaint with the supervisory body in the UK. You can lodge a complaint with the Information Commissioners Office .
Use of website cookies and other similar technologies
We may use third-party pixels (such as those from Google, Facebook and other networks) to collect and process your information and share the information we with our trusted social media, advertising and analytics partners in order to provide marketing and advertising that is relevant to your interest. In such cases, use of your personal data will be controlled by the policies of the relevant social media partners.
You can set your browser not to accept cookies, be alerted to when a cookie is offered and remove cookies from your browser using the settings on your device or browser. However, in some cases restricting or disabling cookies may mean some of our website features won’t function.
- By email at email@example.com
- Or write to us at: Privacy Team, York Press, 322 Old Brompton Road, London SW5 9JH